---
title: "'Name's Kitty.' The Front Desk: 'Who?' | Primara Labs"
url: https://www.primaralabs.com/videos/c-lobby-name-mixup
source: Primara Labs, markdown mirror of the HTML page
---

# 'Name's Kitty.' The Front Desk: 'Who?'

Use the name exactly as it is on the booking.

## Transcript

Hi! I'm here for my parcel. Name's Kitty. Kitty...

Let me check the guest list. Hmm. Your room is booked under Pat Rivera. No Kitty anywhere.

Oh no. My friend booked the room. Let's rewind. Take two.

On my order, I use the name exactly as it's on the booking. Then I tell the front desk to expect a courier parcel. Plus my tower, unit, and a phone number for the rider. Parcel for Pat Rivera, Tower Two?

Right here! And I collect it soon after it arrives. Easy. Order at primaralabs.

com, or right on WhatsApp.

## Related

-   [Delivery to hotels and condos](https://www.primaralabs.com/expats/delivery-to-hotels-and-condos)

## Order or ask

[See the 17-compound catalogue](https://www.primaralabs.com/marketplace)[Ask on WhatsApp](https://wa.me/639631931789?text=Hi%20Primara%20Labs%2C%20I%20watched%20%22'Name's%20Kitty.'%20The%20Front%20Desk%3A%20'Who%3F'%22%20on%20your%20site%20and%20have%20a%20question.%0A%0ARef%20tag%3A%20video-c-lobby-name-mixup%0APayment%3A%0ADelivery%20area%3A%0ARef%3A)

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