18+ · Research Use Only · Not for Human Consumption
What Primara Labs guarantees, and what it does not.
Label matches the order, batch number on every vial, cold chain, plain packaging, and replacement for damage or loss in transit. Written down so you can hold us to it.
Six things every order comes with
The label is the order
The compound and vial size printed on the label are the compound and vial size you ordered. If a parcel arrives with the wrong item, it is replaced and the wrong item collected, at no cost to you.
Every vial carries a batch number
The batch number on the vial ties it to a specific run. Message the number and we tell you which run it came from. When a laboratory document exists for a batch, it will be matched to this number.
Cold chain to your door
Insulated packaging with a cold pack on every order, Metro Manila or provincial. Provincial parcels leave only on the dispatch days published on the delivery page so a vial never sits in a courier hub over a weekend.
Plain outer packaging
No compound names on the outside of the parcel. Nothing about it signals its contents to a courier, building staff or a neighbour.
The window you were quoted
The delivery window on the delivery page and on the area page is the one you get. If we miss it for a reason on our side, we say so before you have to ask.
Damage or loss in transit
A vial that arrives broken, thawed with the cold pack fully spent, or does not arrive at all is replaced. Report it on WhatsApp within 24 hours of the courier's delivery confirmation, with the order reference and a photo of the parcel and the vial, and a replacement goes out on the next dispatch for your region.
Four things it does not do
Anything after delivery
Storage, handling and use after the parcel is signed for are outside the guarantee. Reconstituted material and vials stored outside the conditions on the label are not replaced.
Any outcome
Nothing in the catalogue is supplied for human or animal administration and no result of any kind is promised. Research use only.
Refused or unclaimed parcels
A parcel refused at the door, unclaimed at the courier or returned undelivered is not a transit loss. The terms of service set out what happens to any deposit paid.
Refunds
Because of how peptides are stored, all sales are final and the remedy under this guarantee is replacement, not a refund. That is stated in the terms of service and repeated here so nobody finds it out afterwards.
Four steps, in the same WhatsApp thread
- 01
Open the WhatsApp thread the order was placed in.
- 02
Send the order reference, the batch number on the vial, and a photo of the parcel and the vial as they arrived.
- 03
Do this within 24 hours of the courier's delivery confirmation.
- 04
A replacement is confirmed in the same thread and leaves on the next dispatch for your region.
What does the Primara Labs guarantee cover?
Label matches the order, batch number on every vial, cold chain, plain packaging, and replacement for damage or loss in transit. Report transit damage or loss on WhatsApp within 24 hours of delivery with the order reference and a photo, and a replacement leaves on the next dispatch for your region.
Does the guarantee include a laboratory result?
Not yet. Independent testing is in progress with Accumark Labs and Titreon Analytical. Certificates of analysis will be published here per batch as they are issued. When a document is live for a batch, the batch number on your vial is what matches it.
Can I get a refund instead of a replacement?
No. All sales are final because of how peptides are stored and handled, and the remedy is replacement. That is in the terms of service and stated here so it is not a surprise.
What if the parcel is late?
The window on the delivery page and the area page is the window you get: same day in Metro Manila for weekday orders confirmed before 12 noon, and the published window by region elsewhere. If we miss it for a reason on our side we tell you before you ask. Courier is free on orders over ₱10,000 anywhere in the Philippines. Below that, a Metro Manila rider is ₱150, J&T Express is ₱250 to Luzon and the Visayas and ₱300 to Mindanao.