18+ · Research use only
The 60-day money-back guarantee
Check our work. Send a vial to an accredited laboratory. If it comes back as something other than the compound on the label, or, on a product where we have published a certificate, below the purity on that certificate, we refund what you paid for it. You do not have to take our word for any of it, and you do not have to send anything back.
What is covered
The purchase price of the affected product, refunded, when an accredited independent laboratory, using HPLC or an equivalent method, reports either:
- that the vial is not the compound stated on the label, or
- purity below the result on the certificate referenced for that product.
The window
Complete evidence must reach us within 60 calendar days of recorded delivery. Start the test whenever you like inside that window; the report itself can arrive later.
How to claim
- 01
If a certificate is published for your product, open it and note the purity result.
- 02
Arrange a test with an accredited independent laboratory. Janoshik is the one we use and the one we recommend, but any accredited laboratory qualifies.
- 03
Send us the complete laboratory report, your order reference, the delivery date, the product label and your invoice, on WhatsApp.
- 04
We check the product, the method, the result and the claim window, and confirm the refund.
How the refund is paid
Back to the GCash, Maya, QR Ph bank transfer or InstaPay account you paid from, within 2 business days of the claim being agreed. A balance paid in cash to the courier is refunded to a local account you name. Store credit only if you ask for it.
What is not covered
- Laboratory fees, and delivery charges.
- Storage and handling after the parcel reaches you. The guarantee covers the vial as shipped.
- Incomplete reports, cropped images, rewritten summaries, or screenshots of messages.
- Results from a provider that is not accredited.
- A different product from the one the report refers to.
- Any outcome. Everything here is sold for research use only and nothing here promises a result.
Damaged, missing or wrong on arrival
Report it on WhatsApp within 24 hours of the courier's delivery confirmation, with your order reference and photographs. A vial that arrives broken, a wrong item or a parcel that never arrives is resolved by replacement.
Returns
Products cannot be returned or restocked after dispatch, because custody and storage conditions can no longer be checked once a parcel leaves us.
Scope
Everything Primara Labs sells is for in-vitro laboratory research only. Nothing in this policy limits your statutory consumer rights under Philippine law.
Six things every order comes with, no laboratory needed
The label is the order
The compound and vial size printed on the label are the compound and vial size you ordered. If a parcel arrives with the wrong item, it is replaced and the wrong item collected, at no cost to you.
Every vial carries a batch number
The batch number on the vial ties it to a specific run. Message the number and we tell you which run it came from. When a laboratory document exists for a batch, it will be matched to this number.
Cold storage until dispatch
Stock is held in Metro Manila cold storage and leaves as sealed, freeze-dried vials in plain outer packaging, Metro Manila or provincial. Provincial parcels leave only on the dispatch days published on the delivery page so a vial never sits in a courier hub over a weekend.
Plain outer packaging
No compound names on the outside of the parcel. Nothing about it signals its contents to a courier, building staff or a neighbour.
The window you were quoted
The delivery window on the delivery page and on the area page is the one you get. If we miss it for a reason on our side, we say so before you have to ask.
Damage or loss in transit
A vial that arrives broken or does not arrive at all is replaced. Report it on WhatsApp within 24 hours of the courier's delivery confirmation, with the order reference and a photo of the parcel and the vial, and a replacement goes out on the next dispatch for your region.
Does Primara Labs offer a money-back guarantee?
Yes. Primara Labs offers a 60-day money-back guarantee. If an accredited independent laboratory reports that a vial is not the compound on the label, or reports purity below the certificate published for that product, Primara Labs refunds the purchase price. Evidence must reach Primara Labs within 60 calendar days of delivery. Laboratory fees and delivery charges are not covered.
Do I have to send the vial back?
No. The laboratory report is the evidence. Products cannot be returned or restocked after dispatch, so the refund is paid against the report and the vial stays with you.
Which laboratory should I use?
Janoshik is the one we use and recommend, and any accredited independent laboratory using HPLC or an equivalent method qualifies. Laboratory fees are yours; the refund is the purchase price of the product.
What if the parcel is late?
The window on the delivery page and the area page is the window you get: same day in Metro Manila for weekday orders confirmed before 12 noon, and the published window by region elsewhere. If we miss it for a reason on our side we tell you before you ask. Courier is free on orders over ₱10,000 anywhere in the Philippines. Below that, a Metro Manila rider is ₱150, J&T Express is ₱250 to Luzon and the Visayas and ₱300 to Mindanao.